These days, many customers appreciate U.S.-based customer service centers and help desks. Our professional, multilingual operators and customer service representatives are equipped to provide personnel for companies across the country. Whether you need intake support or social media channel service, ReadyOne can provide the right staffing.
Inbound and Outbound Messaging
Our El Paso, Texas, based team of call specialists is trained and equipped to handle all of your inbound and outbound messaging needs. Telemarketing, sales, fundraising, and billing calls are handled efficiently and professionally. We also handle subscription management and account assistance. Our hard-working workforce is multilingual to handle non-English speaking clientele, and our prices are competitive.
Tier 0 and Tier 1 Inbound Call Support
Many customer-service issues can be handled in a single call. Our Tier 0 support team provides call review, information capture, and related services for referral to appropriate in-house departments. We also provide Tier 1 scripted and general support to resolve as many issues as possible without escalation. Combining Tier 0 and Tier 1 support represents a cost-effective strategy for improving customer satisfaction and increasing customer retention.
Tier 2 Support
Tier 2 support service specialists offer high-level, in-depth troubleshooting, working directly with customers or clients and vendors, individually or simultaneously. Tier 2 personnel review information provided by Tier 1 representatives to diagnose issues and attempt to provide solutions for customers, either through configuration and application review, or via remote login.
ReadyOne offers bilingual services in English and Spanish at no extra cost. We can also provide multilingual staff in other languages as needed, at reasonable prices. ReadyOne is equipped to handle these and any other inbound calling needs your company may have. Give us a call for a quote or to schedule a project today!
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